Service Advisor

Salary: £26,000 OTE £36,000

Job Location: Letchworth, North Hertfordshire

Letchworth SEAT & CUPRA are widely regarded as one of the UK’s best and fastest growing dealerships. We are currently seeking out a highly motivated Service Advisor to join our Letchworth team.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the automotive industry, their dedication to design, and their commitment to performance. For this role you must have the following: -

At least 2 years’ customer facing experience within the automotive industry.

• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience
• Valid UK Driving Licence

If you are looking to build a career within a thriving and dynamic company submit your CV for immediate consideration!

Note for Agencies: We will not accept applications or CVs submitted via Recruitment Agencies for this role.

Job Types: Full-time, Permanent

Benefits:

• Company Pension
• Access to Car scheme
• Incremental annual leave based on time in Role

Schedule:

• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• Service advisor: 2 years (required)

Work Location: In person